American Airways Customer service hotline is easily available and customer helpful. Sad to say, It's important to wait around around 2 minutes to speak with a buyer service agent. You should hear a long speech concerning present updates.
I was on AA flight 487 yesterday going from San Diego to Charlotte. I just wish to praise a flight attendant that went beyond the day-to-day routines of her task. She was so polite & pleasant and ready to share her ordeals together with make me come to feel more relaxed.
I flew from Tampa to Chicago in a very 737. Thanks for Row 7 for handicap. In my 83 decades I have experienced each knees replaced, stroke, open up coronary heart surgical treatment plus other disorders. Being six’4″ I actually need the leg home. I utilised the restroom up front plus the 737 has an issue—access to the bathroom bowl. The bathroom lid and seat should not sleep when lifted. I had to use my knee to maintain them up. Because of the curvature of your ceiling and the gap towards the toilet I had to angle my physique intensely ahead to implement the ability which intended I could not see what I used to be accomplishing.
American Airways has the worst shopper service of all airlines I've Employed in my 63 a long time. My spouse’s anniversary earrings have been stolen from her suitcase on June 20, 2013 and Client service has REFUSED to Get hold of us back again immediately after reporting the thief the day it happened.
I am sorry to say that our expertise on the AA counter in Newark was less than stellar – Of The 2 customer service reps in the counter assisting travellers examining in, one dedicated her time and energy to ONLY Firstclass passengers, and one other girl looked as if it would do as minimal as you possibly can – too fast paced worrying about what Every person else was performing – all except what she may very well be executing! As the road grew longer, the less fascinated she turned, and her Mind-set was horrific – It took us a lot less time for you to get on the Airport than it did standing in line to check in! (above an hour with only 4 people today in front of us). By the point we stepped up on the counter – a different representative obtained on board – we needed to “tranquil ourselves down†– you could consider how one other forty or so individuals began to really feel driving us! While you continuously try to tell us, you “care†with regard to the passenger, and this particular person could use a little bit of Perspective adjustment – or find her One more placement!
From time to time you find someone who really do The work they are paid to perform. I not simply found 1 , I discovered quite a few at American Airlines .Though touring 01/twenty five/sixteen from St. Louis Mo. to Ft Lauderdale I still left my black canvas Ralph Lauren polo continue within the gate, I wasn't permitted from the airplane to retrieve it since the doorway was closed plus the jetway taken out.
I flew AA back again from Boston via Charlotte to Sarasota, FL on Monday, July 18th. The flight from Boston to Charlotte went nicely and we arrived punctually. The pilot never at the time communicated Together with the passengers (the usual flight information most pilots do share as soon as we're while in the air, together with a welcome) along with the Flight Attendants never ever explained to us what gate we were being at when we landed. I'd a short connection time (which was provided when I built the reservations online), which I had been ready to make just after traversing your complete Charlotte airport. Once i received to the gate I requested the Ticket Agent when we can hope to land in Sarasota and was knowledgeable the crew had not still arrived. At NO time was an announcement made when the crew experienced arrived or when to be expecting to depart.
I used to be hoping to get ticket for 15 year aged son and couldn’t use website for he was considered minor. I termed buyer service and she or he assisted me with airline acquire. I exclusively questioned if I required to cancel if I could within just 24hours. This attendant reported Indeed. I found out four hours afterwards The explanation son would need to fly was cancelled. I termed again to cancel the flight the attendant instructed me I couldn’t cancel flight and it absolutely was a nonrefundable ticket. I informed her predicament as mentioned previously mentioned she mentioned she couldn’t do just about anything. I requested for a supervisor, I bought one particular and stated the situation, she said I couldn’t cancel it and acquire my a reimbursement she was extremely impolite and hung up on me. I termed back to question for one more supervisor and as I had been conversing with this supervisor she knowledgeable me that the last supervisor mentioned in her report I refused voucher. What ever a voucher was I was not even absolutely sure. Then second supervisor instructed me what she assumed. So the flight wasn’t cancelled considering the fact that she stated to attend a few times ahead of I make my ultimate final decision and she would wave shifting rate to take action And that i shouldn’t have any trouble.
Undeniably feel that which you stated. Your favorite rationale seemed to be on the net the simplest component to recollect of. I say to you, I surely get irritated concurrently as people consider problems they plainly tend not to recognize about.
I have already been around the cellular phone for 3 hrs endeavoring to solve a concern where my bag was break up open and my belongings missing.
I Hope points don’t get cancelled within the last minute. Myson is actually a storm watcher, which is nervous as I am. My Mother is acquiring surgical treatment future 7 days and expects me there Harmless and sound. Be sure to retain that in your mind. I'm about to do my share of praying and hope this will likely workout.
Trying to alter a reservation date for the final 3 times/evenings. Each individual agent Now we have gotten has either transferred us outside of our connect with generating A further hrs wait around or has hung up on our get in touch with.
I've experimented More Help with booking flights from Charlotte ,NC to Tobago. I'm unable to ebook these flight on yours or US Airs Web sites,having said that I'm able to book them on Expedia and Travelocity. I didn’t need to guide these which has a next party.
I'm standing at American Airways counter in McAllen, Tx watching for a resort voucher 3 several hours immediately after landing from Flight 5783 which was redirected as a result of poor weather above Queretaro.